Effective Date: August 2026

Clock Tower Inn (“Clock Tower Inn,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or contacting us about accommodations, dining, catering, events, weddings, or related services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information collected through https://clocktower-inn.ca/ and through other communications with Clock Tower Inn.

Information We Collect

We may collect personal information that you voluntarily provide when you:

Depending on the nature of your interaction with us, information collected may include your name, phone number, email address, mailing address, reservation details, event information, payment information, and special requests. Our website may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.

How We Use Your Information

Clock Tower Inn may use the information we collect to:

We will use personal information only for purposes that are reasonable and appropriate in the circumstances.

Reservations and Guest Information

When you make a reservation or stay at Clock Tower Inn, we may collect information necessary to manage your accommodation and provide guest services. This may include your arrival and departure dates, number of guests, room preferences, special requests, contact information, and payment or billing information. Information provided in connection with a reservation will be used to fulfill the reservation, communicate with you regarding your stay, and provide related guest services.

Events, Weddings and Catering

If you book an event, wedding, private function, or catering service, we may collect information such as the event date, location, number of guests, menu selections, dietary requirements, special requests, and contact information for event organizers. This information is used to plan, coordinate, and deliver the requested event or catering services.

Website Forms

If you submit information through a form on our website, the information you provide may be used by Clock Tower Inn to respond to your request, assist with a reservation, prepare an event or catering inquiry, or provide information about our services. Please do not submit sensitive personal information through general website forms unless it is specifically requested and necessary.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the user experience. These technologies may collect information such as pages visited, browser or device information, approximate location, referring websites, and general website usage patterns. You can adjust your browser settings to refuse or restrict cookies. Disabling cookies may affect certain website features.

Third-Party Service Providers

Clock Tower Inn may use trusted third-party service providers to assist with website hosting, online reservations, analytics, communications, payment processing, email marketing, event management, advertising, and other business functions. These providers may have access to personal information only as reasonably necessary to perform services on our behalf and are expected to handle information appropriately and in accordance with applicable privacy requirements. Some third-party providers may store or process information outside Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is stored or processed. Our website may also contain links to third-party websites or services. Clock Tower Inn is not responsible for the privacy practices, content, or security of websites operated by third parties.

Disclosure of Personal Information

Clock Tower Inn does not sell or rent your personal information. We may disclose personal information where reasonably necessary to:

Where appropriate, we take reasonable steps to ensure that third parties receiving personal information handle it appropriately.

Payment Information

Where online or electronic payment options are available, payment information may be processed through third-party payment providers or reservation systems. Clock Tower Inn does not intend to store complete credit card information on its website or business systems when payment processing is handled by a third-party provider. Guests and customers should review the applicable privacy policies of payment and reservation providers for information about how payment information is collected and processed.

Photography and Promotional Materials

Clock Tower Inn may photograph or record events, dining areas, accommodations, or other activities for business, promotional, website, or social media purposes. Where appropriate, consent may be obtained before using identifiable images of guests or event attendees for promotional purposes. Guests or customers who have questions about the use of photographs associated with an event or visit may contact us.

Protection of Personal Information

Clock Tower Inn takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction. However, no electronic transmission or storage system is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide accommodations, restaurant, catering, and event services, maintain appropriate guest and business records, process transactions, resolve disputes, and meet applicable legal or regulatory requirements. When information is no longer required, it may be securely deleted, destroyed, or anonymized where appropriate.

Your Privacy Rights

Depending on the circumstances and applicable privacy legislation, you may have rights regarding your personal information, including the right to:

Requests may be subject to applicable legal requirements and reasonable verification of your identity.

Email Communications

If you choose to subscribe to communications from Clock Tower Inn, your email address may be used to send information about accommodations, restaurant offerings, events, catering, promotions, or other relevant updates. You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Privacy of Children

Our accommodations, restaurant, and event services may be used by families and guests of all ages. We do not knowingly collect unnecessary personal information from children through our website. Where information about a child is required in connection with a reservation or event, it will be collected and used only as reasonably necessary to provide the requested service.

Changes to This Privacy Policy

Clock Tower Inn may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable privacy requirements. Any updates will be posted on this page with a revised effective date. We encourage guests and website visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to request access to your personal information, or have a privacy-related concern, please contact Clock Tower Inn.
Clock Tower Inn71 Frank StreetStrathroy, ON N7G 2R5Canada
Phone: (519) 245-5656Email: ac.nni-rewotkcolc%40ofni
Clock Tower Inn is a historic inn in downtown Strathroy offering individually appointed guest suites, dining, pub services, catering, and space for weddings, private functions, and other events.